Terms and Conditions

Information Collection and Use

This privacy policy explains how WordSharp receives and protects payments, documents and personal information. WordSharp respects each client's right to personal privacy. Information is collected and used only as disclosed in this privacy policy.

Intellectual Property

The client maintains ownership and copyright over all materials. Additionally, WordSharp does not require credit or acknowledgement beyond the fees for services rendered. Although, it is a commonly accepted practice for some writers to credit WordSharp as their professional editor and this is, of course, always appreciated.

Submission Confidentiality and Security

WordSharp takes the issues surrounding classified and confidential documents and intellectual copyright very seriously. Only our editors and staff have access to a client’s submission. Each member of our team must sign a Confidentiality Agreement ensuring that they will not, under any circumstances, share documents with anyone outside of WordSharp. Therefore, WordSharp guarantees clients that no part of their text submitted for proofing or editing will be compromised, disclosed, appropriated by or shared with anyone for any reason whatsoever. Unless a client requests otherwise, all files are deleted after sixty days. If a client requires a separate non-disclosure agreement, they may contact WordSharp. Due to our strict confidentiality policies, WordSharp never releases the names of clients or the titles of edited materials.

Payment Security

WordSharp makes use of the most powerful and updated security measures including the industry standard in encryption (128-bit Secure Socket Layer). This is the highest level of security commercially available and is the same standard of security used in cash machines (ATMs) and by many retail stores. To protect your private information, we have partnered with PayPal, which provides one of the most trusted financial transaction systems on the Internet. The entire payment process is conducted through PayPal's secure website, which adheres to international PCI (payment card industry) compliance standards for data security. No banking information or credit card data is ever collected or stored by WordSharp. For information about how PayPal protects clients from unauthorized payments with their 24/7 fraud monitoring, visit the PayPal Security Center.

The security of every client’s personal data is of utmost importance. WordSharp protects data from unauthorized access, misuse or disclosure. WordSharp follows industry standards to protect private information. WordSharp does not sell, trade, transfer, rent or share any client information with any other party. The privacy policies of PayPal govern the collection and use of all personally identifiable information while on their site. The information collected is used only for billing purposes and order fulfillment.

The WordSharp website is part of the international WordSharp business. In accordance with international privacy standards, where information is transferred across borders, we take reasonable steps to uphold principles for fair handling of personal information.

Upon entering the WordSharp website, information is recorded by a third party on our behalf. This includes the referring website, date, time, pages accessed, operating system and browser used.

Information regarding client transactions is recorded and used while offering our services. This information may include name, email address, fee for services, dates of transactions and data regarding the editing process.

WordSharp only discloses personal information to a third party when contracted to provide a service on our behalf (e.g., PayPal). Third parties receive only the data necessary to provide the specified service. By providing data to WordSharp, clients agree to the collection of said data as stated in this Privacy Policy, and agree to contact with us for administrative purposes.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. WordSharp does not set cookies from this site. However, our business partner (e.g., PayPal) uses cookies on their site. WordSharp has no access to, or control over, these cookies.

Accuracy of Client Information

Clients are responsible for providing true and accurate information with respect to their name, address, phone number, email address and all payment details. Failure to provide correct and accurate information can result in refusal of service. The client assumes all responsibility for any errors or issues, as well as legal liability resulting from such false information. WordSharp maintains the accuracy of personal information, and takes action to correct inaccuracies where identified. Please read the entire Privacy Policy and security information on this page for more details.

Disposal of Client Information

WordSharp destroys and/or deletes personal information from our systems in accordance with applicable laws. All documents are deleted from our system within sixty days of project completion unless otherwise instructed by a client.

Legal Disclaimer

As required by law, WordSharp reserves the right to disclose personally identifiable information when that disclosure is necessary to comply with a judicial proceeding, court order, legal process served and/or to protect the rights of WordSharp.

Security Information

WordSharp takes reasonable steps to protect documents. We are committed to providing security, integrity and authenticity of all data via our system, and use up-to-date technology to maintain that commitment. Unfortunately, not all data transmissions over the Internet are totally secure, and WordSharp cannot guarantee the security of data sent to us via the Internet.

A secure page can be identified by the ‘https’ that forms the first part of the web address (https://www.paypal/quote.php).

Malware Precautions

WordSharp uses the latest in anti-virus protection to ensure that all of our systems and documents are free of viruses.

Links to External Websites

This privacy policy applies only to practices of this website and not to the practices or content of any linked websites. This website contains links to other sites that are not owned or controlled by WordSharp. Please be aware that WordSharp is not responsible for the privacy practices of other sites. Clients are encouraged to be aware when they leave the site and to read the privacy statements of each website that collects personally identifiable information.

Service Communications

Anyone requesting information will receive a return email from Client Services. Anyone purchasing services will receive an email confirmation. If there is an issue with a client's order, Client Services will contact the client to resolve it. Clients may not opt out of receiving service communications.

Ownership and Copyright of Business Names and Website Content

The WordSharp website, any subsidiary websites and the business name WordSharp Communications are owned and operated by WordSharp. Copyright and trademark law protect all material on this site and subsidiary sites including services, images, policies, copy and costs. The names WordSharp and WordSharp Communications and the website content cannot be used, reproduced, transmitted or modified without the expressed permission of WordSharp.

Anyone wishing to link to the WordSharp website or advertise our services must first contact Client Services.

Complaints Process

Any client having an issue with WordSharp may contact Client Services to state the details of the issue and proper contact information. WordSharp will investigate and correspond where necessary to resolve any issues.

2003 Spam Act Provisions

WordSharp adheres to the SPAM Act (2003). We do not distribute any mailing lists to any third party.

Modification of Terms and Conditions

WordSharp reserves the right to modify, amend, alter, change, reorganize, rewrite or revoke the Terms and Conditions contained herein at any time, for any reason and without notice. Any material change to the Terms and Conditions on the website serves as due notification and becomes effective immediately. Any person’s continued use of this website following notification constitutes acceptance of all changes.

Questions or Suggestions

Any questions or suggestions regarding the Terms of Service should be directed to Client Services.

Jurisdiction

WordSharp is governed by the laws of the State of Illinois in The United States. By accepting these Terms and Conditions all users submit to the jurisdiction of the courts in that state.

Indemnification

Any client or visitor to the site agrees to indemnify and hold WordSharp and anyone associated with WordSharp harmless from any and all claim or demand, including reasonable fees and costs for the service of an attorney, or as may be made by any third-party due to or arising from use of the site or service, or violation of these Terms and Conditions by the client or visitor, or infringement of any intellectual property or other right of any person or entity by the client or visitor. WordSharp gives no assurances or warranty regarding the accuracy, currency or applicability of any of the website contents in relation to specific situations and particular circumstances, and disclaims all liability with respect to such information.

Service Quality and Standards

WordSharp strives to provide complete satisfaction to our clients through our top quality editing service. All documents are proofread, edited and/or produced to a high and exacting standard. However, WordSharp does not guarantee that edited documents are perfect and error free. The client is responsible for reviewing the edited document upon completion and contacting WordSharp should any errors be discovered. WordSharp will correct any outstanding issues with a document. Please see our guarantee for further information.

WordSharp is not liable for incidental, indirect, consequential, special, punitive or exemplary damages, including loss of business, lost revenues or profits, or loss of data related to this service. This exemption applies to any claim, loss or injury based on errors or omissions, interruptions or any other inaccuracies that may appear on the WordSharp website or in an edited client document.

WordSharp is not obligated to refund the cost of the service in the case of an edited document being less than perfect. We request that clients contact Client Services if not completely satisfied with the service and we will make every effort to remedy the situation. Please see the details of our guarantee.

Technical Disclaimer

WordSharp is not liable or responsible for service delays resulting from unforeseen circumstances such as technical problems including server or connection issues that are beyond our control. We will make every effort to meet deadlines and communicate with clients in the case of technical problems. WordSharp is not liable or responsible for any damage to computer hardware or software arising from the distribution of a computer virus as a result of using the WordSharp website or system.

Financial Fraud or Theft

WordSharp is not liable for the fraudulent use of any credit card or other payment method that may be used to purchase its services.

Refusal or Denial of Service

WordSharp reserves the right to deny or refuse service to any client or prospective client for any reason and without explanation.

Termination of Service and Contractual Obligations

In the event a client violates any of the Terms and Conditions contained in this document, WordSharp reserves the right to terminate all service and contractual obligations with the client. Furthermore, WordSharp may, at its discretion, discontinue or terminate operation of its website, services or trading name without notice at any time and for any reason.

A contract between WordSharp and the client commences as soon as the client has submitted payment for the service and WordSharp has received the payment. Once payment has been received, the client is confirming that the work is to commence.

Should the client wish to cancel the service once work has commenced, a credit will be applied to the client’s account. Refund of money paid is at the discretion of WordSharp and may exclude any associated cost incurred by WordSharp, including bank/transfer fees and administrator/editor costs.

The client is responsible for providing accurate and descriptive requirements to WordSharp at the time of submitting a job, or prior to a quote being issued. These requirements form the statement of work. Failure by the client to provide correct and accurate information in the statement of work may result in the cancellation of a transaction. Where a transaction is cancelled due to a breach of these Terms and Conditions, a refund will be offered to the client of all money paid less any associated cost incurred by WordSharp including bank/transfer fees and editor costs. The client assumes all responsibility for any problems, errors and issues, as well as legal liability resulting from an incorrect statement of work.

WordSharp reserves the right to cancel service to any client when a virus is suspected in submitted documents. In the case of a cancellation, a refund will be issued less any associated cost incurred by WordSharp, including bank/transfer fees, editor costs and virus removal costs.

WordSharp reserves the right to cancel service to any client for any reason and without explanation. Account clients submitting work to WordSharp are responsible for paying the monthly invoice in full within fourteen days of the date of the invoice. Failure to meet this requirement may result in a termination of services by WordSharp and subsequent action to retrieve arrears.

Content of Submitted Materials

Clients are advised that plagiarism and breach of copyright are serious offenses. WordSharp reserves the right to decline service to anyone whose project involves the reworking of plagiarized content. In situations where copyright infringement or plagiarism is discovered or suspected after documents have been accepted for editing, clients are advised of the serious nature of said offenses and editing will not proceed.

While recognizing the right to free speech, WordSharp reserves the right to refuse to proofread, edit or create any documents that advocate or incite violence, hatred or discrimination in contravention of national and international laws.

The information contained in client documents edited by this service may include opinions or views that are not those of WordSharp or any person associated with this company. WordSharp is not responsible or liable in relation to the use of any information contained in client documents including misleading or defamatory statements, or the infringement of third-party copyright.

Users of the WordSharp website are prohibited from posting or transmitting to the site any material that is virus-infected, unlawful, threatening, libelous, defamatory, obscene or pornographic, as well as any other material that would violate national or international law.

Special Projects and Express Service

Expedited turnaround times and special projects will incur an additional cost. Once a deposit has been made, any additional costs will be handled as a separate invoice and payment.

Late Fees

If a project is not paid in full by the specified deadline, WordSharp reserves the right to charge a late fee consisting of up to twenty-five percent of the total balance of a project's invoice.

This late fee may be increased monthly until payment is made in full. Late payments and non-payments will be pursued through a collection agency.

Deposits and Remaining Balances

A deposit is required before beginning work on a project; this may be waived for returning clients in good credit standing. Any remaining balance is due in full when the project is finished. For larger projects, payment may be broken into installments.